Privacy Policy

Last updated: July 12, 2026. Serai (“Serai”, “we”, “us”) provides a hotel operations platform used by hotel staff and administrators (“you”), and processes limited data about hotel guests on behalf of the hotels that use Serai. This policy covers both the Serai web app and the Serai Android app.

Information we collect

Account data. When your hotel admin creates your account: your name, email address, phone number, role, and department.

Device & push notification data. If you use the Serai Android app, we collect a push notification token (issued by Firebase Cloud Messaging) so we can deliver alerts — e.g. a new lead reply or an assigned task — to your device. We do not collect precise location, contacts, or other device data.

Hotel operational data. The platform stores the data your hotel enters to run its operations: tasks, inventory and asset records, leads, reservations, and pre-check-in details. Where your hotel uses guest-facing features, this can include a guest's name, phone number, email, stay dates, and messages exchanged over WhatsApp/Instagram through the platform.

Usage & log data. Standard technical logs (timestamps, IP address, error reports) for security, debugging, and abuse prevention.

How we use this information

To operate the platform (authenticate you, show you the right hotel's data, run the features you use), to deliver notifications (in-app and push), to send WhatsApp/Instagram messages your hotel initiates through the platform, and to maintain security and audit records. We do not sell personal data, and we do not use guest data for advertising.

Data isolation

Serai is multi-tenant: each hotel's data is isolated at the database level (row-level security), and staff only see data for their own hotel and the departments they belong to.

Third parties we use to provide the service

Firebase Cloud Messaging (push delivery), WhatsApp Business Platform providers (Twilio and/or Meta, for message delivery), and S3-compatible cloud storage for file attachments. These providers process data only as needed to deliver the service and are not permitted to use it for their own purposes.

Data retention

We retain account and operational data for as long as your hotel's subscription is active, plus a reasonable period for backups and legal/audit purposes. A hotel admin or the account holder can request deletion by contacting us below.

Your choices

You can request access to, correction of, or deletion of your account data at any time. Uninstalling the Android app or logging out stops new push notifications to that device; contact your hotel admin or us to remove a device token from our records.

Children

Serai is a business tool for hotel staff and is not directed at children.

Contact

Questions about this policy or your data: hello@serai.aikgo.com.